Retail is detail – customer demands increase with new technology

The least enjoyable part of most shopping experiences is queuing to pay. Once customers have made their selections they want to get out of the store as…

Read more

Amazon and showrooming

Amazon is becoming the source of product information used before shoppers actually buy in stores. The much talked about showrooming threat that most shoppers would go…

Read more

Making mobile apps work in-store

Mobile will be an increasingly useful tool for many shoppers and retailers are right to invest in technology that will help shoppers and increase revenues.…

Read more

What M&S, McDonalds and Harrods are doing in-store

Major retailers such as M&S, McDonalds and Harrods are making significant changes in their stores.  This is what they said at the Retail Bulletin In-Store…

Read more

Why shoppers use mobiles in stores. Is it showrooming?

Some retailers were concerned about shoppers using mobiles in their stores for showrooming.  But, what do shoppers actually use mobiles for?  The results may surprise…

Read more

Mobile at the Summit

On 27 September I joined over 100 retailers at The Retail Bulletin Mobile Summit in London. Definitely a worthwhile trip. The presentations from Waitrose, Tesco,…

Read more

Notes from RetailWeek conference March 2011

Here’s my summary of the event and what CEO’s of major retailer talked about Top 10 overall themes: Mobiles – customers will use them everywhere…

Read more