Importance of well-informed customers & clear signage

With the introduction of the new code of practice for airport retailers and 55% of customers saying easy access to information and support can make…

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Going local in retail

The retail market is an extremely competitive arena with so many businesses fighting for the consumer pound.  So what can retailers do to stay relevant…

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Customers feel misled by supermarket prices – according to Which? research

Retailers are making large investments in their stores to improve customer experience and get customers to buy more in stores, but unit pricing can frustrate…

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Signage – The top 5 issues for store staff

Signage is a recurring theme that we keep hearing about on our visits to various stores.  It’s obviously a problem area for quite a number of in-store…

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Multichannel Retailing – where next?

Multichannel retailing has transformed the retail landscape and will continue to do so.  New technologies and increasing customer power has led to retailers’ business success being shaped by…

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