Importance of well-informed customers & clear signage

With the introduction of the new code of practice for airport retailers and 55% of customers saying easy access to information and support can make…

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Dynamic pricing and price elasticity

Dynamic pricing is often touted as a must have for all retailers, but if all products were priced this way the race to the bottom…

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Why customers leave without buying – Results from our survey

Price is only the number three reason why shoppers are likely to leave a store without buying anything – according to the latest shopper survey…

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Improving customer experience in Stores

The results of a survey of 156 CEO’s and senior retail figures being presented at the World Retail Congress states that stores remain core to…

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Is anything more important than a price ticket?

The purpose of any type of point of sale (POS) from simple price tickets to complex displays is to provide customers with a level of…

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Customers want better promotions

The Grocer and the press are giving a lot of coverage to the importance customers give to clear pricing and quality offers. What can retailers…

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How Amazon gets customer reviews

Customer reviews are one of the main reasons why shoppers go to Amazon. So how does Amazon get so many customers to write those reviews?…

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Own label products can make shoppers go elsewhere

Own label products can be good for retailers by increasing profits and good for customers by reducing prices. But, retailers can pay a heavy price…

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Retailers – show some love this Valentine’s Day

Valentine’s Day seems to divide the public – is it an over-commercialised excuse to make consumers spend (or fear the consequences) or a day to…

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Amazon and showrooming

Amazon is becoming the source of product information used before shoppers actually buy in stores. The much talked about showrooming threat that most shoppers would go…

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