Privacy Policy

Pierhouse Business Solutions Limited (Pierhouse) is committed to protecting the privacy of individuals.

This privacy policy explains what we do and how our products and services are used by Retailers.

It also explains information we collect from you and how we use this information.

Topics:

  • What we do
  • What information do we collect about you and how do we use this information
  • Reasons we collect and use your information
  • Marketing
  • Access to your information and correction
  • Cookies
  • Other Websites
  • International transfer of information collected
  • Changes to our privacy policy
  • How to contact us

What we do

Pierhouse Business Solutions Limited offers a set of products and services used by retailers to manage and analyse things that happen in and around their stores.  We sell our products to companies and we collect and process data at their direction.  To understand what data these companies are collecting and how they use your data, you should review their privacy policy.

This privacy policy relates to information that we collect on our own website and through our business to business interactions with Retail Companies.

What information do we collect about you and how do we use this information?

We collect information about you when you: –

Use our marketing website.

We use cookies and/or web beacons to measure your usage of our website.  We collect information about your computer and about your visits to and use of our website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths).

This information is used to optimise the user experience and content of our website.

We also use third-party services for hosting, analytics, advertising, content acceleration, and other promotional purposes, including Google (Analytics and Ad Services) and Bing Ad Services.

Register with us on our website, register to attend a corporate event or contact us about our products and services.

We collect only the information needed to allow us to communicate with you in regards to your request. Consisting of your name, email address, telephone number and/or mobile number, company name, job title and department.

This contact information is used to book and confirm your place at the event or provide the information requested on our products and services.

Evaluate, purchase, or use our products and services.

We may request further information, such as billing address, other contacts details within your organisation (e.g. Accounts Department, IT teams, Project Teams) in order to implement and deliver your purchase as well as ongoing customer management.

Contact our support helpdesk.

We collect information needed to allow us to contact you and resolve the issue, such as your name, email address, company name, job title and department.  We may also need to establish details about your device/computer for example your operating system to ensure its compatibility with our products.

The information collected is used for internal record keeping and performance monitoring of our support teams and products. As well as management of ongoing support cases.

Reasons we collect and use your information

With your consent

We ask for your agreement to process your information for specific purposes and you have the right to withdraw your consent for that specific purpose at any time. For example, we ask for your consent within our iOS/Android App to use your devices camera. You can manage these settings to remove this consent on your device at any time.

When we’re pursuing legitimate interests

We process your information for our legitimate interests while applying appropriate safeguards that protect your privacy. This means that we process your information for things like:

  • Providing, maintaining, and improving our products and services.
  • Developing new products and features that are useful.
  • Understanding how people use our products to ensure and improve the performance of our products and services.
  • Direct marketing to individuals representing a business with details about our products and services.
  • Advertising to make our products and services freely available.
  • Detecting, preventing, or resolving technical issues with our products and services.
  • Fulfilling obligations to our partners and resellers.
  • Enforcing legal claims, including investigation of potential violations of applicable Terms of Service.
When we’re providing a product and/or service

We process your data to provide a product/service that that has been asked for under a contract. For example, we process accounts billing contact details and collect contact details to provide Support services for our products.

When you apply for a job and/or submit your resume.

We process your personal data for recruitment related purposes when you submit a resume or job application. We may contact you via email, telephone or post. Except where you request otherwise, we may keep your personal information on file for an appropriate time in order to consider you for other employment opportunities with us in the future.

When we’re complying with legal obligations

We’ll process your data when we have a legal obligation to do so, for example, if we’re responding to legal process or an enforceable governmental request.

Marketing

We may use contact information for direct business to business marketing and sales purposes. We honor requests to opt out of marketing and sales communications; if you opt out, we will maintain your contact information in our “do not contact” list.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other Websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

International transfer of information collected

We primarily store your information in the United Kingdom. To facilitate our global operations, we may access such information from around the world, including from other countries in which we have operations. A list of our global offices is available here. This Privacy Statement shall apply even if we access your data in other countries.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 18 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: –

  • By email at: info@pierhouse.co.uk
  • Or write to us at: Pierhouse Business Solutions Limited, Privacy Team, 5 Hurlands Business Centre, Farnham, Surrey, GU9 9JE.